You can place an order with Loulou Lollipop online through our website. If you have any issues placing your order, you can also reach us via email, or our contact form.

Yes! You will have the option in your basket, prior to checkout. Simply click “This is a gift” and add your text in the box. We will also ensure no prices listed on the packing slip of your order.

While we encourage all customers to create an online account when ordering to take advantage of tracking orders and purchase history all in one place, you can always place an order as a “guest”.  Simply select “Checkout as Guest” when checking out to complete your order without creating an account.

We use a modern, passwordless login system, so there's no password to remember (or forget!).

When you want to sign in, simply enter your email address and we'll send you a quick one-time verification code. Pop that code in and you're straight into your account.

This means no passwords to reset, no accounts to get locked out of, and no security worries. As long as you have access to your email inbox, you can always get in.

If you no longer have access to the email address linked to your account, unfortunately we won't be able to send you a login code. In this case, please contact us and we'll help you get sorted. We can update your account to a new email address so you can get back in.

Yes!  You can find your order history by logging into you account and viewing "Order History".

Occasionally we’ll send customers a special coupon to be used online. To redeem these codes, enter them in the "Gift card or discount code" box at the checkout page and click "Apply"  Promo codes cannot be applied to previous purchases nor can we issue a price adjustment on purchases placed before the promotional period.

Please also note that promo codes cannot be stacked or combined.

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Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

You can read our full policy here

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Loulou Lollipop strives to meet the highest standards for safety and durability. We are fully hands-on throughout the product development process - materials, design, construction – and back this up with third-party testing to ensure every product meets our strict safety standards.

Learn more about Loulou Lollipop’s commitment to safety here.

We care about people and the planet.  Our core materials - TENCEL™ Lyocell, Silicone, Muslin from Bamboo - were all chosen for their earth-friendly properties. Further, we work with trusted manufacturing partners that are BSCI certified, ensuring fair wages, safe work conditions, and absolutely no forced or child labour ever.

Find out more about our sustainability journey here.

Safety is the most important thing to us here at Loulou Lollipop. All teethers are third-party tested for ASTM & CSPIA safety compliance.  All accessories are non-toxic and free of BPA, PVC, phthalates, lead, and cadmium. 

Read more about our commitment to safety here.

We use our signature soft & sustainable TENCEL™ & organic cotton jersey blend for all apparel items. TENCEL™ Lyocell has superior thermal regulating properties providing ultimate comfort for babies with sensitive skin and eczema.

Our fabric is also OEKO-TEX Standard 100 certified – see all of our certifications here.

Being a mum is tough! We try to ensure all of our products are made-to-last and easy to care for.  For product-specific details, please refer to the “care” section on the product page.

General Care:

Soft Goods - apparel and muslin items should be washed on gentle cycle, tumble dry low or air dry for best results. We recommend washing muslin items in a delicates garment bag.

Tableware - all silicone feeding items are dishwasher safe, silicone bibs and placemats should be placed on the top rack only

Teethers & Pacifier Clips – these items are naturally antimicrobial and should not be sterilized, we recommend simply washing with warm, soapy water!

*For any wooden items, please do not submerge in water - use a damp cloth and mild dish soap to clean.If your wooden accessories dull over time, you can rub on a 50/50 mixture of organic beeswax, and olive oil or coconut oil over the surface.  Simply wipe the mixture on the wooden accessory and let sit for a couple hours allowing it time to soak into the wood, wipe off any excess

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